New Telephone Number. Our telephone number has changed to 01288 357800

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Placing Orders


How do I start, do I have to register?
How do I place an order online?
How do I amend an order?
How do I cancel an order?
I’d like to order by phone, fax or email…
I need an invoice or receipt…
What are cookies?



How do I start, do I have to register?

You don’t need to register before placing your first order, but if you wish to open a Corporate Account we will need some details from you. For more information, please click here.

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How do I place an order online?

To order on this website navigate to the product(s) you need, then press the 'buy' button next to that product. Your 'basket' will then be displayed. Continue 'buying' until your order is complete, then press the 'Checkout' button and follow the instructions.

We accept credit/debit card payments via our secure website. Corporate Account holders should have their Altec Account Number and Personal Contact Number ready.

Speedbuy
If you already know the product codes of what you need to order you can use our Speedbuy facility to construct your order even more quickly. You can access this facility by following the Speedbuy link above.

Other Ways to Order
Finally, if all else fails, you can place your order by phone, fax or email. Please note that orders placed by phone, fax or email do not qualify for our web-only prices or offers.

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How do I amend an order?

If you wish to amend an order for any reason prior to despatch, please contact us as soon as possible.

We will be happy to make amendments to your order according to your instructions.

However, it may not be possible to amend orders for ‘Special Order’ or perishable items, which we have sourced for you, if we have already committed to an order with our own supplier.

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How do I cancel an order?

If you wish to cancel an order for any reason, please contact us as soon as possible.

We will cancel the order if we have not already processed and despatched it to you.

You will be too late to cancel your order once it has been despatched from our Warehouse. After taking delivery, you should contact the Sales Office and follow our Returns Procedure.

It will not normally be possible to cancel ‘Special Order’ or perishable items, which we have sourced for you.

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I’d like to order by phone, fax or email…

You are welcome to place your order by telephone, fax, email or by post, but you will not be eligible for our web-only price discounts. We will accept your order at the ‘Normal’ prices quoted on the website.

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I need an invoice or receipt…

Customers who have paid by credit or debit card will receive a combined receipt / VAT invoice with their order. Corporate Account holders will receive an invoice by post at the invoicing address they have given us.

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What are cookies?

Our website requires 'cookies' to be enabled in your browser.

Cookies are small information files stored on your hard drive. These files are created by web sites and can only be recognised by the website that has created them. They act very much like a passport or ID card, enabling web sites to remember who you are amongst the many other people accessing the site. In order to use the shopping basket system and therefore order on-line, your web browser must be configured to accept cookies.

The creation of a cookie on your computer does not give our website any access to any other information on your PC, such as your e-mail address.

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More in this category:
More info on Contact Us
 
Contact Us
More info on My Corporate Account
 
My Corporate Account
More info on Delivering your Order
 
Delivering your Order
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Despatching your Order
More info on The Small Print
 
The Small Print
More info on Payments
 
Payments
More info on Prices
 
Prices
More info on Products
 
Products
More info on Returns and Refunds
 
Returns and Refunds
More info on Security and Privacy
 
Security and Privacy
More info on Regulatory Information
 
Regulatory Information
More info on About Altec
 
About Altec
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