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Are you the cheapest?
Why don’t you include VAT in your prices?
Do you price-match?
Do prices include delivery?
I have a really big order to place can you give me better prices?
I need you to send me a quote before I can order…

Are you the cheapest?

You will find our products to be keenly priced and competitive, although we don’t believe that low prices alone are the strength of a company like ours! We offer customer support - both before and after an order is placed – and have more than three decades of experience in achieving a prompt delivery to your home or business address.

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Why don’t you include VAT in your prices?

Many of our business customers require VAT to be stated separately, for accounting purposes, and we use this convention on the website. VAT at the standard rate (20% for despatches from 01/01/11) will be added to all goods and carriage costs at the ‘Checkout’. The total amount you will pay for your order will be clearly itemised before you commit to paying for it.

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Do you price-match?

We don’t price-match, but we hope you will find our products keenly priced to begin with.

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Do prices include delivery?

No, delivery options are priced separately when you prepare to checkout and pay for your order. If your order is over £30, we will offer you free carriage by the most cost-effective method. Delivery costs are priced according to the weight of the package, and lighter items can go by Royal Mail. You may choose to upgrade and pay for a speedier means of delivery if your order is urgent. VAT will be added to the delivery cost.

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I have a really big order to place can you give me better prices?

If you are looking to purchase a large quantity of a particular product, we may be able to pass on bulk purchase discounts that we are offered by our suppliers. If the value of the goods you require, calculated at our ‘Web-only Price’, approaches £1,000 (excluding VAT), we may be able to help. Please contact the Sales Office with your requirements.

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I need you to send me a quote before I can order…

If you require a written quotation before you place an order, please contact the Sales Office with your requirements. We try to quote by email or fax within 24 hours, and we will keep you informed if this is not possible.

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